Why you'll want to join the EGS team:

100% paid training

Performance bonuses

Competitive pay

Health & dental benefits PLUS 401(k) with company match

FREE Sirius XM Satellite Radio ALL-ACCESS

Paid time off

A great team environment with supportive co-workers

You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

You'll feel empowered to do things the right way amid a culture of high personal and business integrity

There's real opportunity to learn, grow and advance your career (we love promoting from within here)

We're a strong, global company that truly cares about our local communities

What you'll be doing:

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day.

Your main responsibilities will include:

Talking to customers over the phone, email or chat to resolve their questions or concerns

Accurately document and update customer records in the computer system

Upsell products or services to customers, if appropriate

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

EGS values and supports all U.S. Service Members, veterans, retirees, wounded warriors, and military families. We recognize the value, dedication, experience, and work ethic these individuals bring to the job market. EGS is committed to providing employment opportunities to our country's Service Men, Women, and Families.

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